PLANS FOR CORONAVIRUS – UPDATED
Our services to tenants and other customers is currently very restricted due to the impact of the coronavirus pandemic. We are following the advice from the UK Government, Scottish Government and the NHS which requires Bridgewater’s staff to work from home and for our contractors to limit their responses to emergency repairs only. Our focus is on protecting people from harm while reducing the risk of spreading the virus as far as practicable. It looks increasing likely that this situation will not change significantly for several weeks and possibly months.
Our office is currently closed and will remain closed for the foreseeable future. If you want to report an emergency repair during normal office hours please call the main office on 0141 812 2237 and our voicemail system will tell you what to do next. Your call will either be transferred to a member of the repairs team or you will be asked to leave a message. If you call outside normal office hours you will hear a pre-recorded message telling you what to do next. You can also email us at firstname.lastname@example.org.
If you are contacting us by phone, text or email please ensure you leave your name, address, phone number and the nature of you call.
Our staff are on hand respond to your calls and emails but please expect some delays. Tenants and customers should let us know if they or any members of their household have been told to self-isolate, so that we can give appropriate advice to staff and contractors for your safety and theirs.
We would urge you get up-to-date NHS and government advice about the virus by clicking on this link: https://www.nhs.uk/conditions/coronavirus-covid-19/
Further information about repairs and maintenance is available on the website at ‘Repairs and Maintenance – News and Advice’ which contains regular updates and helpful advice. Click on the following link to go there now:
You can also contact us through the contact form on the website to report repairs, or contact your Housing Officer or Factoring Officer to discuss any other matters of concern. Contact details for all Bridgewater’s housing, repairs, care and repair and finance teams are provided in the charts below. You can also pay your rent or factoring account by clicking on the Make a Payment button on the main page of the website.
0141 812 2576 – Robertson House
0141 812 8168 – Clayson House
IMPORTANT INFORMATION FOR CUSTOMERS
Bridgewater has reluctantly made the decision to close the office to the public from 4pm on Monday 16th March until further notice. This measure is intended to reduce the potential spread of the virus.
Please do not call at the office in person unless it is essential. If a member of staff needs to contact you, we will do so by telephone or text. You can email the office using email@example.com with your email address and mobile/home phone number.
Please note that we will be carrying out Emergency and Urgent Repairs only for the time being. All routine repairs and maintenance inspections will be rearranged at a further date. All Annual Gas Servicing appointments will go ahead as arranged. We are working with our contractors to deliver essential repairs and other services, which will be subject to daily review. The Emergency out-of-hours repairs service is unaffected at present.
You can contact us by phone, email or through the contact form on the website to report repairs, or contact your Housing Officer or Factoring Officer to discuss any other matters of concern. You can also pay your rent or factoring account by clicking on the Make a Payment button on the main page of the website.
We will be updating this information as necessary over the coming days and weeks.
Bridgewater is currently implementing plans to maintain our services to tenants and other service users as a result of the spread of the coronavirus, which may affect staff, customers and contractors. We are following the advice from the UK Government, Scottish Government and NHS Inform meantime. I’m sure you will appreciate the situation is changing almost daily. Our focus is on minimising disruption to services but also ensuring that the risk of spreading the virus is reduced as far as practicable. This is likely to mean that some our services will be limited and may be adapted to reduce person to person contact as much as possible over the coming weeks and possibly months.
Advice has been given to staff members to work from home if they show symptoms consistent with the virus. If significant numbers of our staff become ill or are self-isolating, we will arrange to re-direct services to mobiles, laptops to deliver services remotely. We are discussing similar arrangements with contractors and this could result in only emergency repairs being carried out for a period of time.
Tenants and customers should let us know if they or any members of their household, have been told to self-isolate, so that we can give appropriate advice to staff and contractors. We would ask you not to visit the office in person until further notice – please contact us by telephone or email, or via the website instead. If visitors come to our office who are displaying symptoms – dry cough, fever, and shortness of breath – we will isolate them until safe to leave and then arrange cleaning of the affected areas.
We would urge you get up-to-date NHS and government advice about the virus by clicking on this link:
The Association apologise in advance for any disruption to our service. We will be updating this information as the situation develops.