You may remember that we wrote to you on 5th May to tell you that our repairs contractor, MPS Housing, had decided to terminate their contract with Bridgewater on 30th June. This was an unexpected decision made without any consultation with the Association. We have expressed our strong disappointment to MPS Housing on behalf of our Board and customers.
I am pleased to tell you that Bridgewater has appointed a temporary contractor, Turner, to carry out emergency repairs reported by customers from 1st July. Turner will also handle any calls from customers that are made outside normal office hours. There is a new number for customers to report emergency out-of-hours repairs (other than gas heating repairs).
The number is: 0333 320 2322
Please do not use the previous number after midnight on 30th June as it will be discontinued.
If you have an out-of-hours problem with your boiler or heating system please phone GasSure on: 01294 468113 (boiler/heating emergency repairs)
If you want to report an emergency repair during normal office hours please phone the main office number which is: 0141 812 2237 (all emergency repairs Monday to Friday)
You will be asked to leave a clear message giving your name, address, contact telephone number and the nature of the repair. Our staff are continuing to work from home at present and will respond to your call as quickly as possible.
You can also report a repair by emailing us at firstname.lastname@example.org.
The Association will also be using some of its smaller contractors over the next few weeks to carry out some of our emergency repairs. All of our contractors’ personnel are required to carry and show you a letter of authority. If they do not show you the letter
you should ask to see it before letting anyone into your home. If you are in any doubt please do not let contractors into your home and contact Bridgewater for advice as soon as possible.
For the time being we will only be carrying out emergency repairs in line with the Scottish Government’s current guidance and we will notify you as soon as this situation changes. You must tell us if anyone in your household is vulnerable and shielding from the virus, or if anyone is self-isolating. Our contractors will be following the necessary protocols to prevent infection and will ask you if anyone is self-isolating or showing symptoms that they may have the virus.
We expect to appoint a long-term replacement for MPS Housing sometime in August.
If you have any concerns about these changes please contact us on 0141 812 2237, through our website or by emailing to email@example.com.