Bridgewater Housing Association Ltd

Factored Owners Newsletter June 2022

Factored Owners Newsletter June 2022

Factored Owners Newsletter June 2022

 

Bridgewater HA & Idverde – New contract

Bridgewater are delighted to announce that we are continuing to work with Idverde for a further four years when the current contract ends in July 2022.  Our new Chief Executive Officer Andy Thomson took some time to meet with Idverde’s Operations Director, Frank King to sign the new contract onsite at Robertson House.  We look forward to Idverde continuing their hard work in Bargarran, North Barr, Park Mains 1 and Park Mains 2.

My Home Customer Portal

Bridgewater understands the importance of providing easy access to your account and relevant documents, and we are delighted to tell you that we will be introducing an online facility for customers in Autumn/Winter 2022.  You’ll be able to access a one-stop shop for all your Factoring Services including access to your account, paying your bill, and managing your information.  We will be able to keep you informed about major contracts, like the resurfacing programme without having to send letters in the post as information will be uploaded directly to your account.  To get this up and running we need to gather contact information from our customers including email addresses, telephone numbers and forwarding addresses for private landlords.  We will be contacting you in the very near future requesting this information however should you wish to provide this to us now please email us at factoring@bridgewaterha.org.uk telling us your Bridgewater Factoring account number and current contact information or call the office on 0141 812 2237, choosing the Factoring option.

 

Landscaping programme 2022/2023

Bridgewater’s landscape maintenance contractor Idverde has begun work throughout our estates on the scheduled summer works programme.  This includes regular grass cutting, weed control and the pruning of hedges and shrubs throughout the estates.  The Clerk of Works continues to monitor progress throughout the estates and conducts quality control inspections, rain, or shine, on a weekly basis, including assessing the condition of trees, instructing remedial works, fencing repairs, looking at local surface water problems, and a wide range of landscaping issues.

We know parking spaces are limited throughout the estates however recently we have witnessed an excessive volume of cars parking on the landscaped grassed areas.  All owners are responsible for the costs of maintaining the landscaped areas and we would ask that residents and their visitors DO NOT park on any of the grassed landscaped areas; your cooperation with this is appreciated.

 

Customer Satisfaction

Bridgewater HA has asked an independent organisation, Research Resource, to conduct a comprehensive survey of our factored owners and the questionnaire is included in this mailing.  We welcome your feedback and would ask you to take 5 minutes to tell us what we’re doing well, anything we could be doing better and your opinion on the services you receive from us.  We use this feedback to improve our services and to identify new services that customers would like to see in the future.  This brief survey asks a few questions in relation to only the areas that Bridgewater is responsible for.  As you may know Renfrewshire Council maintains large areas of footpaths, car parks and landscaping, generally on the outskirts of our estates.  The questions are about the common areas Bridgewater maintains and not the areas maintained by the Council.  We would be grateful if you could take the time to return this survey, there are lots of ways to do this including by post (using the reply-paid envelope), by email or by using the QR code provided by Research Resource and completing this digitally.

 

Online Area Plans

Did you know we have digital maps of our four management areas online?  These show all the paths, car parks and landscaped areas that Bridgewater is responsible for and can be accessed using the link to the owner’s page of our website – https://www.bridgewaterha.org.uk/owners/area-plans/.

The areas we maintain are colour coded.  Any paths, roads, landscaping etc. that are not coloured are likely to be the responsibility of Renfrewshire Council.  We take numerous calls from residents about the poor condition of roads and footpaths but the vast majority of these are the Council’s responsibility.  If you see an issue on Renfrewshire Council land this can be reported online by signing into your My Account – https://myaccount.renfrewshire.gov.uk/.  Factored owners will know from the factoring bills they have received over the past few years that Bridgewater has been carrying out widespread resurfacing and repair work throughout our estates which has substantially improved their condition and appearance.  Year 4 of this programme is scheduled to commence in August 2022, and we will send out information on this in advance of the start date.

It is important to note that our landscaped areas are not suitable to be used as play spaces, or for ball games or similar recreational activities.  We would also ask residents who carry out improvements and repairs to their own gardens or houses to avoid leaving materials on common landscaped areas and to avoid causing any damage.  If you are aware that this may be happening, please let us know.  Let’s keep them free of damage for everyone to enjoy!

 

Feedback & Comments

We understand there may be times when the service is not as you expect.  We are happy to receive feedback both positive and negative.  We use feedback to improve our services.

Below is the link to the on-line edition of your factoring handbook, which we hope you will find informative and useful.  To view please copy this link into your web browser.

https://www.bridgewaterha.org.uk/wp-content/uploads/2021/11/WSoS-August-2021-Houses.pdf

https://www.bridgewaterha.org.uk/wp-content/uploads/2021/11/WSoS-August-2021-Flats.pdf

The following website also provides flat owners with independent impartial factoring advice:

http://www.underoneroof.scot/

If you would like to discuss any issues surrounding the factoring service, please send an e-mail to factoring@bridgewaterha.org.uk or call Property Services on 0141 812 2237.  More information can be found on our website – https://www.bridgewaterha.org.uk/owners/.

Follow us on social media.  Like our Facebook page or follow us on Twitter – @BridgewaterHA

 

Membership

Are you interested in becoming a member of the Association?  There are many benefits of becoming a member including attending our AGM, voting on issues that are important to you or even standing for election to our Board.

Land and Property Services has a dedicated subcommittee and being a member of Bridgewater allows you to stand for election to this group and become involved in the decision-making process for Factoring Services.  If you are interested in becoming a member, please copy the link into your web browser to see further information and an application form –

https://www.bridgewaterha.org.uk/about-us/how-to-become-a-memeber/

 

October 2022 billing

We issue bills for houses annually in October every year and these are due for payment within 30 days of issue.

For flats, bills are issued bi-annually in April and October each year, and these are also due for payment within 30 days of issue.

 

Ways to pay

We offer lots of ways for you to pay your bill including Standing Order, downloading the Bridgewater HA app or paying via our website.  These and many more are detailed in our Ways to Pay Leaflet.  To view please copy this link into your web browser.

https://www.bridgewaterha.org.uk/wp-content/uploads/2021/11/WTP-leaflet-Feb-2021.pdf

 

Community Engagement

Bridgewater has previously been involved in various projects in our community including the refurbishment of the Pavilion and garden works at a local primary school.  We are currently working with another school in the local area to develop a medicinal garden for pupils and this will progress as the new landscaping contract commences.  If you have any ideas for future projects, please do not hesitate to contact us – factoring@bridgewaterha.org.uk.

 

Smoke Alarms

New regulations around smoke detectors in homes were due to came into force in February 2022.  Installing smoke detectors in your home at the earliest opportunity will provide improved fire safety in your property.  More about the new regulations can be found at –

https://www.gov.scot/publications/fire-and-smoke-alarms-in-scottish-homes/

 

Selling your property?

If you are looking to sell your property, please advise your solicitor that Bridgewater Housing Association is the factor.  Your solicitor will then be able to notify us of the sale and provide us with the new owner’s details.  This is particularly important so that we can contact the new owner to provide our service information.

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Customer Portal

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