Find out how to make a payment to your account.
Looking to make an online payment? Great news! You can now do this via our Tenant and Owner Occupier Portal. Not only will you be able to make payments, but you’ll be able to see your balances, and carry out a range of functions.
Please note that you must be the account holder to pay at this time.
You may be required to authenticate the payment with your bank via your banking app or with a code verification by email or text from your bank.
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If you have an allpay card, you can make a payment using allpay using the button below. You will need to know your allpay number, and how much you would like to pay. You can contact us if you don’t have an allpay card and we will arrange to have one sent out.
(calls cost 7p/min plus your phone company’s access charge).
You can also use your AllPay card to pay at a Post Office or PayPoint branch. Branches are located throughout Scotland.
We can help you set up a direct debit. Protected by the Direct Debit guarantee, and administered by AllPay, we can automatically allocate your payments to your rent/factoring account.
If you’d like to pay by standing order, you’ll need to set this up with your bank. You’ll need:
Our Sort Code: 83-26-22
Our Account Number: 00139327
When you set up your standing order, you’ll need to know how much you are paying every month.
We have Android and iOS Applications available for download. Using our app makes your life easier, as it brings the ability to carry out every day tasks associated with your home directly to your fingertips.
Visit your Android/Apple app store today to download our free app.
One of the ways that we can collect your rent is by Direct Debit. To explain how you can take advantage of this service, we have set out some questions and answers below which we hope will help you decide if Direct Debit is for you. It takes around 12 working days for each new Direct Debit to be set up, so if you decide to change to this method of payment, please contact us as soon as you can.
All Banks And Building Societies Taking Part In The Direct Debit Scheme Offer The Guarantee. The Efficiency And Security Of The Schemes Monitored Are Protected By Your Own Bank And Building Society.
If The Amount To Be Paid Or The Payment Dates Change, Allpay.Net Will Notify You 10 Working Days In Advance Of Your Account Being Debited Or As Otherwise Agreed.
If An Error Is Made By Allpay.Net Limited Or Your Bank Or Building Society, You Are Guaranteed A Full And Immediate Refund From Your Branch Of The Amount Paid.
You Can Cancel A Direct Debit At Any Time By Writing To Your Bank Or Building Society. Please Also Send A Copy Of The Letter To Us.
If You Currently Pay Your Rent By Standing Order And Want To Change To Direct Debit, You Will Need To Cancel Your Current Standing Order With Your Bank Or Building Society. You Should Only Do This When You Receive Your Letter Confirming That Your Direct Debit Payment Has Been Set Up.
There Is No Need To Do Anything. We Will Continue To Receive Housing Benefit Payments On Your Behalf From The Council.
If You Get Partial Housing Benefit And Have Something To Pay Every Month, Then You Might Want To Consider Whether Direct Debit Would Suit You.
You Can Pay Your Rent By Telephone Through Allpay. Interactive Voice Response Or IVR Is An Automated Computerised System That Allows You To Make Rent Payments, By Telephone 24 Hours Per Day, 7 Days A Week.
This Service Works In Complete Harmony With All Other Payment Methods From Allpay And Is Available 24 Hours A Day, 7 Days A Week
We Hope That We Have Answered Any Queries You May Have, However If You Wish To Receive Any Further Information Please Contact Us:
During Office Hours:
Monday To Friday – 9.00am To 4.00pm (Please Note We Close Between 12pm And 1pm For Lunch).
Thank you for your interest in our customer portal. Whilst its not quite ready yet, our portal is coming soon. If you’d like to be involved in testing it out, please register your interest below.