Bridgewater Housing Association Ltd

Payments

Find out how to make a payment to your account. 

Make a Secure Online Payment

Make a secure payment from our website. Hosted by Worldpay, our payment system is secure and PCI compliant. After you pay, we will send you a receipt with a your payment details.

What are you paying?

What would you like to pay? Please Choose Below.

About You

Your Name
1st Line of Address
Tenant/Factoring Account Reference Number – usually 6 numbers like 123456 or 123456A

Some Final Details

How much are you paying? (without £ sign)
Your Telephone Number
Your Email Address

Please make sure all details are correct before making a payment.


Other ways to make a payment

Allpay

If you have an allpay card, you can make a payment using allpay using the button below. You will need to know your allpay number, and how much you would like to pay. You can contact us if you don’t have an allpay card and we will arrange to have one sent out.

(calls cost 7p/min plus your phone company’s access charge).

You can also use your AllPay card to pay at a Post Office or PayPoint branch. Branches are located throughout Scotland.

Direct Debit

We can help you set up a direct debit. Protected by the Direct Debit guarantee, and administered by AllPay, we can automatically allocate your payments to your rent/factoring account. 

Standing Order

If you’d like to pay by standing order, you’ll need to set this up with your bank. You’ll need:

Our Sort Code: 83-26-22

Our Account Number: 00139327

When you set up your standing order, you’ll need to know how much you are paying every month. 

Download our mobile app

We have Android and iOS Applications available for download. Using our app makes your life easier, as it brings the ability to carry out every day tasks associated with your home directly to your fingertips. 

Visit your Android/Apple app store today to download our free app.

Some Frequently Asked Questions (FAQs) on Direct Debits

One of the ways that we can collect your rent is by Direct Debit. To explain how you can take advantage of this service, we have set out some questions and answers below which we hope will help you decide if Direct Debit is for you. It takes around 12 working days for each new Direct Debit to be set up, so if you decide to change to this method of payment, please contact us as soon as you can.

Direct Debit Is A Popular And Widely Used Way To Pay On-Going Commitments Such As Rent, Fuel Bills And So On. It Allows Payments To Be Deducted From Your Bank Account And Sent Direct To The Organisation You Want To Pay.
You Sign A Mandate Giving Permission For Your Bank To Debit Payments From Your Account, And Transfer Them To Us At Bridgewater Housing Association. Payments Are Collected On A Monthly Basis.
You Simply Ask Us To Give You A Direct Debit Mandate, Which You Then Sign And Return To Us. We Do The Rest. Please Remember To Include Your Tenant Number Which Can Be Found On Your Rent Increase Letter. The Direct Debit Payment Scheme Is Operated By An External Company, Allpay.Net Limited, On Our Behalf. You Will Receive A Letter From Them Advising You When The Direct Debit Will Start, And How Much Your Payments Will Be. In The Meantime, You Should Continue To Pay Your Rent In The Normal Way.
Your Rent Charge Is Debited To Your Account On The 29th Of Each Month. You Should Arrange For Your Direct Debit To Be Paid To Us As Close To This Date As Possible To Prevent You From Falling Into Arrears. If You Are Unable To Set Up A Direct Debit Around This Date, Please Contact Your Housing Officer To Arrange Alternative Payment Dates.
Direct Debits Automatically Change The Amount Being Collected If Your Rent Increases Or Decreases. There Is No Need For You To Advise Your Bank As You Would Do With Standing Orders. We Will Recalculate The Payment And Notify You Of The New Amounts Before They Are Collected. However, You Should Remember That You Are Always In Control Of Your Money.
Allpay.Net Will Collect Your Payments. It Will Be Their Name That Appears On Your Bank Statements. All Rent Collected Is Paid Over To Bridgewater Housing Association And Will Show On Your Rent Account The Following Day.

All Banks And Building Societies Taking Part In The Direct Debit Scheme Offer The Guarantee. The Efficiency And Security Of The Schemes Monitored Are Protected By Your Own Bank And Building Society.

If The Amount To Be Paid Or The Payment Dates Change, Allpay.Net Will Notify You 10 Working Days In Advance Of Your Account Being Debited Or As Otherwise Agreed.

If An Error Is Made By Allpay.Net Limited Or Your Bank Or Building Society, You Are Guaranteed A Full And Immediate Refund From Your Branch Of The Amount Paid.

You Can Cancel A Direct Debit At Any Time By Writing To Your Bank Or Building Society. Please Also Send A Copy Of The Letter To Us.

If You Currently Pay Your Rent By Standing Order And Want To Change To Direct Debit, You Will Need To Cancel Your Current Standing Order With Your Bank Or Building Society. You Should Only Do This When You Receive Your Letter Confirming That Your Direct Debit Payment Has Been Set Up.

There Is No Need To Do Anything. We Will Continue To Receive Housing Benefit Payments On Your Behalf From The Council.

If You Get Partial Housing Benefit And Have Something To Pay Every Month, Then You Might Want To Consider Whether Direct Debit Would Suit You.

You Can Pay Your Rent By Telephone Through Allpay. Interactive Voice Response Or IVR Is An Automated Computerised System That Allows You To Make Rent Payments, By Telephone 24 Hours Per Day, 7 Days A Week.

 

This Service Works In Complete Harmony With All Other Payment Methods From Allpay And Is Available 24 Hours A Day, 7 Days A Week

We Hope That We Have Answered Any Queries You May Have, However If You Wish To Receive Any Further Information Please Contact Us:

By Telephone: 0141 812 2237
By E-Mail: Admin@Bridgewaterha.Org.Uk

During Office Hours:
Monday To Friday – 9.00am To 4.00pm (Please Note We Close Between 12pm And 1pm For Lunch).

Customer Portal

Thank you for your interest in our customer portal. Whilst its not quite ready yet, our portal is coming soon. If you’d like to be involved in testing it out, please register your interest below.

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