Bridgewater Housing Association Ltd

Repairs and Maintenance Update

Repairs and Maintenance Update

Latest Service Update

18/10/2021 – Repairs and Maintenance

Responsive Repairs

We are pleased to say that our reactive repairs service has virtually returned to normal and that most of the Covid-19 restrictions that limited what we could do have been lifted. If you need to report a repair there are several ways for you to do this:

Reporting Repairs

If you want to report any type of repair (emergency and non-emergency) during normal office hours Monday to Friday please phone the main office number which is:

0141 812 2237 (Please use this number to report ALL repairs Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm)

You will be asked to leave a message giving your name, address, contact telephone number and the nature of the repair. Our staff are continuing to work from home at present and will respond to your call as quickly as possible. It may take us a little longer than usual to respond to calls because if the circumstances.


If you need to report an out-of-hours emergency repair (other than for gas heating problems) the number is:

0333 320 2322*

*This number is to report emergency repairs only during weekends, public holidays and from 4.30pm to 9am weekdays.

Your call will be handled and responded to by our main contractor Turner Property Services.

Gas Heating/Boilers

If you have an out-of-hours problem with your boiler or heating system please phone GasSure on: 01294 468113

Please remember that you can also report repairs through the website directly or email us at:

You can also reach us about any housing, repairs or factoring matter by phoning 0141 812 2237 and choosing the appropriate option.

Planned Maintenance

The Association is permitting a number of contractors to resume planned maintenance activities throughout our estates. Generally activities are limited to outside work where there is lower risk of person-to-person contact, including:

Landscape maintenance (Idverde)

Resurfacing and repairs to paths and car parks (Newmac)
We are also carrying out a range of permitted activities necessary to keep tenants safe within their homes and which Bridgewater is legally required to do: 

These include:

Gas boiler servicing (GasSure)
Gas boiler replacements (CMBS)
Work required to
Fire detection, fire suppression, firefighting and fire/smoke alarm systems
Warden call systems
Emergency lighting systems
Communal catering and laundry equipment
Lift maintenance
Asbestos management
Legionella control
Clos-o-mat servicing
Automatic door opener maintenance
Fall arrest system maintenance
PAT testing
Water pump maintenance
Ventilation systems
Hoist maintenance
Unadopted external lighting
Lock up voids

All other maintenance activities are suspended until further notice.

All of our contractors will be screening their personnel before allowing them to work on or in any Bridgewater property. They will have all necessary personal protective equipment (PPE) and will strictly follow social distancing guidelines. To minimise the risk of infection, and before entering an occupied property, our contractors will contact you beforehand to ask if anyone within the household has Covid-19, or if anyone is displaying symptoms of the virus, self-isolating or shielding. If necessary our contractors will rearrange access with you. Before starting any work they may need to ask you to remain in one part of your home until the work is complete, in order to minimise the risk of infection. I would be grateful if you would cooperate with our contractors to keep everyone as safe as possible. If you have any concerns please contact us on 0141 812 2237 or email us at

Emergency Repairs

Repairs should be reported to the Association staff either in person at our office, by e-mail or by telephoning during office hours. If you have an emergency repair outwith office hours, you should contact one of the emergency phone numbers:

Turner Property Services: 0333 320 2322.  For all emergency repairs except heating or hot water systems.

Gas Sure: 01294 468113. For all gas heating or hot water repairs.

If you smell gas or think you may have a gas leak:

  • Phone Scottish Gas Networks (SGN) immediately on: 0800 111 999
  • Don’t smoke
  • Don’t use naked flames
  • Don’t turn electric switches on or off
  • Open windows and doors to get rid of the gas

If you have a power cut:

  • Phone Scottish Power on: 0800 092 9290

If you have a power card or gas card meter, remember to check that you have credit in the meter in case your supply has been cut off before you tell us that something is wrong.

Please note that residents who contact the emergency out of hours contractors with a non emergency repair (i.e. a repair which could wait until normal office opening hours) may be charged for the cost of the call-out.

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