8/1/2021- Repairs and Maintenance – Advice and News
Responsive Repairs – Scottish Government Tier 4 (Protection Level 4) restrictions
We regret to tell our customers that the Association is required to limit its repairs and maintenance activities following the introduction of stricter lockdown rules recently announced by the Scottish Government. These measures are required to help combat the upsurge in Covid-19 infection rates. Our services will be limited to the following activities until further notice:
- carrying out utility safety and functionality checks (electricity, gas, water, telephone, broadband)
- carrying out repairs and maintenance that would otherwise threaten the household’s health and safety
If you report repairs to us that are not within these categories we will record these and arrange to have them carried out when the lockdown restrictions permit them to be done. Unfortunately it’s not possible to say when this will be but it’s likely to be for several weeks. We will keep you advised via the website if there are any further changes made by the Scottish Government and we apologise for any inconvenience this may cause.
If you want to report any type of repair (emergency and non-emergency) during normal office hours Monday to Friday please phone the main office number which is:
0141 812 2237 (Please use this number to report ALL repairs Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm)
You will be asked to leave a message giving your name, address, contact telephone number and the nature of the repair. Our staff are continuing to work from home at present and will respond to your call as quickly as possible. It may take us a little longer than usual to respond to calls because if the circumstances.
OUT-OF-HOURS EMERGENCY REPAIRS
If you need to report an out-of-hours emergency repair (other than for gas heating problems) the number is:
0333 320 2322*
*This number is to report emergency repairs only during weekends, public holidays and from 4.30pm to 9am weekdays.
Your call will be handled and responded to by our main contractor Turner Services.
If you have an out-of-hours problem with your boiler or heating system please phone GasSure on: 01294 468113
Please remember that you can also report repairs through the website directly or email us at: email@example.com
You can also reach us about any housing, repairs or factoring matter by phoning 0141 812 2237 and choosing the appropriate option.
The Association is permitting a number of contractors to resume planned maintenance activities throughout our estates. Generally activities are limited to outside work where there is lower risk of person-to-person contact, including:
- Landscape maintenance (Idverde)
- Resurfacing and repairs to paths and car parks (Newmac)
We are also carrying out a range of permitted activities necessary to keep tenants safe within their homes and which Bridgewater is legally required to do: These include:
- Gas boiler servicing (GasSure)
- Gas boiler replacements (CMBS)
- Work required to
- Fire detection, fire suppression, firefighting and fire/smoke alarm systems
- Warden call systems
- Emergency lighting systems
- Communal catering and laundry equipment
- Lift maintenance
- Asbestos management
- Legionella control
- Clos-o-mat servicing
- Automatic door opener maintenance
- Fall arrest system maintenance
- PAT testing
- Water pump maintenance
- Ventilation systems
- Hoist maintenance
- Unadopted external lighting
- Lock up voids
All other maintenance activities are suspended until further notice.
All of our contractors will be screening their personnel before allowing them to work on or in any Bridgewater property. They will have all necessary personal protective equipment (PPE) and will strictly follow social distancing guidelines. To minimise the risk of infection, and before entering an occupied property, our contractors will contact you beforehand to ask if anyone within the household has Covid-19, or if anyone is displaying symptoms of the virus, self-isolating or shielding. If necessary our contractors will rearrange access with you. Before starting any work they may need to ask you to remain in one part of your home until the work is complete, in order to minimise the risk of infection. I would be grateful if you would cooperate with our contractors to keep everyone as safe as possible. If you have any concerns please contact us on 0141 812 2237 or email us at firstname.lastname@example.org