Bridgewater Housing Association
Enquiries, Requests and Complaints
Use the below form to make a general enquiry, register a complaint or to log a freedom of information request.
Further down the page, you’ll find our freedom of information (FOI) section which will help you find documents and downloads which relate to how we conduct our operations.
Freedom of Information and Downloads
The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities and Housing Associations (from 11 November 2019) to adopt and maintain a Guide to Information which complies with the Scottish Information Commissioner’s Model Publication Scheme, and publish information in accordance with that scheme.
In addition to this duty to publish, organisations must respond to the requests for information they receive, and help people who want to access information.
Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold.
To make it easier for you to find out about us, and the services we offer, we’ve included – in the section below – some important files. These files provide information about a number of things.
To help you find the document, or piece of information, you’re looking for, please refer to our guide to information document. Click the blue button below to view the document. If you have any questions, requests, or would like to make a complaint, please visit the form at the top right hand side of this page.
Newsletters
Below are our most recent newsletters available for download.
Annual Report on The Charter (Arc Reports)
Care Inspectorate Report
Business Plan
Board Meeting Decisions
- Joint Board and Scrutiny Committee meeting 30th November 2019
- Board Meeting October 16th 2019
- Board Meeting August 14th 2019
- Board Meeting May 29th 2019
- Board Meeting Mar 27th 2019
- Board Meeting Feb 27th 2019
Board Meeting Minutes
- Joint Board and Scrutiny Sub Committee Meeting Minutes January 29th 2020
- Board Meeting Minutes December 18th 2019
- Board Meeting Minutes November 27th 2019
Board Meeting Agendas
- Board Meeting Agenda February 19th 2020
- Joint Board And Scrutiny Committee Meeting Agenda January 29th 2020
- Board Meeting Agenda December 19th 2019
- Board Meeting Agenda November 27th 2019
Board Meeting Reports
Landlord Reports
Housing Scotland (Act) 2014
Rent Consultation Newsletter
Rent Consultation
Internal and External Audit arrangements
Annual Assurance Statements
Housing Application Packs
- General Needs Application Items
General Needs Application form
General Needs Application Information
- Sheltered Housing Application Items
Sheltered Housing Application form
Sheltered Housing Application Information
sheltered-info
- Extra Care Application Items
extra-care-info
extra-care-application-form
extra-care-guidance-notes
Visions and Objectives
Performance Inspection Reports
Bridgewater Housing Association Policies
- Dignity at Work Policy 2017
- Unacceptable Behavior Policy 2017
- Arrears Policy 2012
- Community Participation Policy
- Neighbourhood disputes and anti social behaviour policy
- Data Protection Privacy Policy
- Equality, Diversity, and Inclusion Policy
- Renfrewshire Common Housing Allocations Policy 2019
- Rent Policy 2017 FINAL
- Estate Management Policy 08 [0001] [0001]
- Repairs Policy
- Asbestos Management Plan
- Estate Management Policy
- Lettings Plan
- Welfare Reform and Mitigation Strategy
Register of Regulated Contacts
Engagement Plan
Tenant Satisfaction Survey
Professional Subscriptions
Application for Share Membership
FLAIR Reports
Changes to you tenancy rights
Leaflets
Staff and Board Information
- Staff and Board Expenses April 20 – Dec 20
- Staff and Board Expenses Nov 19 – Mar 20
- Salaries and Allowances from April 1st 2020
- Leadership Team Biographies
- Staffing Structure Oct 2019
- 2019 – Board Members details and biography
- Board as of 25 September 2019
- Code of Conduct for Staff August 2017
- Board Code of Conduct 2019
- EVH Grading Guidelines April 2018
- Board Expenses Policy
- EVH Salaries and Allowances April 2019
- Data Retention Guidelines
- Recruitment and Selection
- Staff & Board expenses to October 2019
- Training & Development Policy
- Grievance Policy
- Disciplinary
Association Rules
Duty of Candour
External Services and Links
- Care & Repair Renfrewshire – provides free and confidential advice and practical assistance to people who are older or have disabilities and live in Renfrewshire or East Renfrewshire.
- Homeswapper website – The UK’s leading mutual exchange website with over 500,000 tenants, looking to swap Council and Housing Association homes.
- www.renfrewshire2023.com – Website that supports Renfrewshire’s community plan which is all about planning and achieving what we want for our communities by 2027 by making sure that the services provided by the council, the police, the health service and other public organisations meet the needs of Renfrewshire’s communities, residents and businesses.
- Advice Works Helpline – 0300 300 1238
- Advice Works Drop-in Services – Erskine Library, Bridgewater Shopping Centre, Friday 9am – 11am
- Renfrew Health Centre- Ferry Road, Wednesday & Thursday 1pm – 3pm
- Citizens Advice Bureau – 45 George Street, Paisley – Tel: 0141 889 2121
- Macmillan Cancer Support – for financial information and advice for people living with cancer. Tel: 0808 808 0000
- Paisley Housing Association
- Renfrewshire Council
- Ferguslie Park Housing Association
- Barrhead Housing Association
- Williamsburgh Housing Association
- Linstone Housing Association
- SFHA (Scottish Federation of Housing Associations)
- EVH
- GWSF (Glasgow and West of Scotland Forum of Housing Associations)
- TPAS (Tenant Participation Advisory Service)
- Share