About Bridgewater Housing Association

This Week’s Opening Hours

Monday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Tuesday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Wednesday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Thursday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Friday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Saturday Closed
Sunday Closed

Next Week’s Opening Hours

Monday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Tuesday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Wednesday Staff Training (20th November 2019)9:00 am – 12:00 pm
Thursday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Friday 9:00 am - 12:00 pm1:00 pm - 4:00 pm
Saturday Closed
Sunday Closed

Contact Details

General enquires
Tel: 0141 812 2237
Fax: 0141 812 7154
Email: admin@bridgewaterha.org.uk

Enquiries, requests and complaints

Use the below form to make a general enquiry, register a complaint or to log a freedom of information request.


Bridgewater Housing Association Ltd.
1st Floor
Bridgewater Shopping Centre

Office Status

CLOSEDWe reopen on Thursday, 14th November 2019 at 9:00 am.

Staff & Board

Chairman Alastair Morris
Vice Chairman John Paterson
Secretary Heather Stirling

Board Members
Angela Westrop
Willie Robertson
Rab McNally
Frank Bradley
Aileen Naismith
Ken McIntosh
Jim Sheridan
Denise Love
Suzanne Austin
Steven Webster
Craig McGarr

Chief Executive
Ian McLean
Telephone: 0141-812-2237
Email: IMcLean@bridgewaterha.org.uk


Office Administrator
Lesley Hughes
Telephone: 0141-814-5158
Email: LHughes@bridgewaterha.org.uk

Head of Housing & Customer Services
Ruth Brogan
Telephone: 0141-812-2237
Email: RBrogan@bridgewaterha.org.uk


Housing Officer – North Barr
Myra Buchanan
Telephone: 0141-814-5162
Email: MBuchanan@bridgewaterha.org.uk


Housing Officer – Park Mains
Mark Wilson
Telephone: 0141-814-5164
Email: MWilson@bridgewaterha.org.uk


Housing Officer – Bargarran
Megan McQuade
Telephone: 0141-814-5163
Email: MMcQuade@bridgewaterha.org.uk


Clerical Assistant – Housing Applications/Waiting Lists, and Lockup/Garages
Helen Goode
Telephone: 0141-814-5168
Email: HGoode@bridgewaterha.org.uk


Welfare Rights Officer
Kay Walker
Telephone: 0141-812-2237
Email: WelfareRights@bridgewaterha.org.uk


Administrations Assistant
Sheena Johnstone
Telephone: 0141-812-2237
Email: SJohnstone@bridgewaterha.org.uk

Technical Services Manager
Gary Stapleton
Telephone: 0141-812-2237
Email: GStapleton@bridgewaterha.org.uk


Property Maintenance Officer
Brenda Gibson
Telephone: 0141-814-5157
Email: BGibson@bridgewaterha.org.uk


Property Maintenance Assistant
Lisa Crossan
Telephone: 0141-814-5161
Email: LCrossan@bridgewaterha.org.uk


Repairs Coordinator
Lyndsey Louden
Telephone: 0141-814-5159
Email: LLouden@bridgewaterha.org.uk


Factoring Officerr
Tracy McDonald
Telephone: 0141-814-5171
Email: TMcDonald@bridgewaterha.org.uk


Head of Finance
Angie Kennedy
Telephone: 0141-812-2237
Email: AKennedy@bridgewaterha.org.uk


Finance Officer
Alison Smeaton
Telephone: 0141-814-5160
Email: ASmeaton@bridgewaterha.org.uk


Finance Assistant
Nicola Paterson
Telephone: 0141-814-5169
Email: NPaterson@bridgewaterha.org.uk


Jenna Eastwood
Telephone: 0141-812-2237
Email: JEastwood@bridgewaterha.org.uk

Housing Support Coordinator
Lorraine Kay
Telephone: 0141-814-5168
Email: LKay@bridgewaterha.org.uk


Housing Support Officer
Ruby Robertson
Telephone: 0141-812-3906
Email: RRobertson@bridgewaterha.org.uk


Housing Support Officer
Ann McGeachan
Telephone: 0141-812-1708
Email: AMcGeachan@bridgewaterha.org.uk


Housing Support Officer
Pat Bell
Telephone: 0141-812-1708
Email: PBell@bridgewaterha.org.uk


Housing Support Assistant
Janette Brown
Telephone: 0141-812-3906
Email: JBrown@bridgewaterha.org.uk

No Current Vacancies, Sorry!


Our website has been designed to give you an idea of what we do and the range of services we provide to our customers. You can use the links on the left hand side of this page to find out more about Bridgewater Housing Association and what we do.

Our Mission: Bridgewater’s mission is to be a customer focused organisation, which delivers the best affordable housing and services to people that need them and makes a positive difference to the neighborhoods in which we work.

Our purpose is delivered by:

  • Doing what matters most to our customers
  • Investing in homes and neighborhoods
  • Making our business stronger for the future

The guiding principles we work by are:

  • Putting customers first
  • Getting it right first time
  • Working together and valuing each other
  • A positive “can do” approach

Wider Role
The Association believes that its role in Erskine is not simply about providing homes and related services.

Erskine is a community and the Association believes that it has a pivotal role in supporting the community in any way it can, whilst not compromising its core objectives. Consequently the Association actively seeks and has been successful in receiving external funding for projects which:

  • Help vulnerable tenants sustain their tenancy.
  • Help tenants maximise their benefit entitlement.
  • Help people with learning disabilities to access employment.
  • Divert young people from anti social behaviour.
  • Help young people obtain employment experience.
  • Help older people access the right accommodation for them.
  • Help older people maintain their independence in their own home.

Public Holidays 2018/2019

The Association will observe or has observed the following public holidays during 2018/2019.

New Year
1st January 2019 - 3rd January 2019
19th April 2019 - 22nd April 2019
May Day
6th May 2019
Spring Holiday
24th May 2019 - 27th May 2019
Glasgow Fair
12th July 2019 - 15th July 2019
September Weekend
27th September 2019 - 30th September 2019
25th December 2019 - 27th December 2019
New Year
1st January 2020 - 3rd January 2020


* The office will be closed during Christmas and New Years on the following dates: 24th Dec 2018 – 4th Jan 2019.

Our Annual General Meeting will take place on Tuesday 21st August 2018 from 5.30pm.

The agenda will include the following:

  • Minute of the previous AGM as held during August 2017.
  • Receipt of the Chairperson’s report on the Association’s activities during the year 2016/2017.
  • Receipt of the Accounts of the Association for the financial year 2017/2018.
  • Election of the Board.
  • Appointment of the Auditors for the following year.

A download of the AGM report will be available here in due course.

Where we live, how we live, and the services we receive are important to all of us.

At Bridgewater, we aim to provide you with the best services that we can. To help us achieve this, we rely on our customers to tell us how we are delivering, and to help us improve.

There are lots of ways that you can tell us your views – through contacting our office; speaking to staff when they’re out and about; taking part in surveys; being a Tenant Inspector and so on.

We are committed to ensuring that there are ongoing opportunities for all tenants to participate in the design and delivery of their housing service. Tenants are encouraged to participate at different levels, from basic level quality control to making decisions at a strategic level on the Board of Management.

From time to time we will consult our tenants about various aspects of our services and will do this through public meetings, home visits where requested, surveys, telephone surveys and so on.

We will consult tenants on issues such as:

  • Repairs & Maintenance service.
  • Housing management services (allocations, estate management, tenancy agreements, tenant participation & services).
  • Modernisation and new build – including appointment of design teams where possible.
  • Rent setting.
  • Service quality.
  • Complaints procedures.
  • Any proposals relating to the transfer of ownership or management of the Association’s stock.

You may be interested in joining our Residents Forum. The Forum is made up of tenants and owners who live in Erskine. Members usually meet every 3 months in our office, and discuss issues which are common to everyone living in the area. This helps us to improve services and keep Erskine a fantastic place to live.

It would be great to have some new members on the Forum. If you have a little time to spare (or even  a lot!) and are interested in joining, then please contact our reception on 0141 812 2237 or email admin@bridgewaterha.org.uk and leave your contact details. A member of staff will get in touch for a chat and tell you more about the Forum.

We are waiting for your call!!

Please note, the below file will download as a “zip” attachment which contains the Community Participation Policy files.

Click here to download our Community Participation Policy

Community Empowerment (Scotland) Bill – Committee MSPs want to hear your views on the Bill

The Local Government and Regeneration Committee are looking for comment from individuals on participation requests as set out in the Community Empowerment Bill and have produced a video to assist, and would be grateful if you could forward this link to any and all members of your community.

Bridgewater Housing Association is a “not for profit” charitable social enterprise which provides housing and services at an affordable price to people on low incomes.  We are a membership organisation and each member receives one share in the Association which allows them to participate in the running of the organisation.  Any “profits” which are made by the organisation are re-invested in the properties which we own and the services which we provide.

The organisation is governed by a Board of Trustees who are volunteers and who are not paid.  They come from all walks of life but have one thing in common and that is that they either live in Erskine or have an interest in it.  Anyone who is a member of the Association can become a Director of the organisation and play a more involved part in the running of the Association.

The origins of the Association, lie in the development of Government Housing Policy during the 1980s when it was decided that Scottish Homes should transfer all of its properties either to existing Housing Associations or to new ones.  Consequently in December 1997 tenants of Scottish Homes voted overwhelmingly in a ballot to transfer the ownership and management of their homes to Bridgewater Housing Association – a new organisation established by local people for this purpose.

On 15 April 1998 some 946 homes and 499 lock up garages, together with the ownership of and responsibility for maintaining substantial areas of “common land” and other spaces was transferred to Bridgewater Housing Association.  All of the former Scottish Homes staff were transferred as well as their offices and other obligations and the Association became the Feu Superior to around 2400 owner occupiers and the Factor to a further 150 owners living in the flats.

Today Bridgewater manages around 851 social rented properties, together with 500 lock up garages and provides a factoring service to nearly 2700 owner occupiers, including looking after the equivalent of 40 full size football pitches in common environmental maintenance, as well as a management service to tenants of other organisations living out with Erskine.

The Association provides a range of accommodation and services for families, single people, the elderly and disabled people.  We provide, under contract to Renfrewshire and East Renfrewshire Council, the Care and Repair Service for both of these local authorities and we provide, under contract to Renfrewshire Council a Housing Support Service to 95 sheltered tenants.

If you are interested in becoming a member of the Association please contact our office or e-mail us to request a Membership Form.

The Application form should be completed and returned along with £1. Your share application will be considered by the Board at their next Board meeting. If your application is approved by the Board you will immediately become a member and your name and address will appear in the Register of members. You will be issued with a certificate for one share of the Association.

Who can become a member of the Association?

Tenant’s of the Association or partners or adult children (18 or over) of tenants who reside with them, owner occupiers and the partners or adult children (18 or over) of such owner occupiers residing with them, or general individuals can become members of the Association.

Click here to download an Application for Share Membership

The Associations last Performance Inspection was in the year 2009/2010.

The inspection was carried out by the Scottish Housing Regulator under section 69 of the Housing (Scotland) Act 2001 on behalf of Scottish Ministers.  The purpose of the Inspection was to provide an independent external assessment of the effectiveness of housing service delivery, and make recommendations to help improvement.

In carrying out the Inspection, the Scottish Housing Regulator asked two key questions of Bridgewater:

  • How good are the services being inspected?
  • How well are these services being managed for improvement?

The Scottish Housing Regulator awarded the Association a B grade overall.  This represents a good performance.

Overall the Regulator’s assessment is that Bridgewater has many strengths and some weaknesses.  The Association delivers accessible and good quality services, reports consistently high levels of tenant satisfaction and works with its customers to improve its services.  It has a good awareness of where it needs to improve, is making progress on developing its new corporate strategy and was very responsive to the regulator’s feedback during the inspection.

The Association is pleased with the outcome of the inspection and has been working during the year to address the weaknesses in our corporate planning which the Regulator identified.

Please click here to download performance inspection report for 2009-2010

Our Services

IT Solutions

Bridgewater Housing Association’s experienced IT team are able to assist you with Website Development, App Development, Integrated Website Payments, General IT Audit and consultancy services, and much more. Providing Management and IT services to other organisations.

Care and Repair

Providing Care and Repair Services to people who are older or have a disability. You can learn more by visiting the Care and Repair Renfrewshire website here.

Housing Support

We offer housing support services to sheltered tenants and those in need.

Repair and Maintenance Services

Dealing with reactive repairs, cyclical repairs as well as planned maintenance/major replacement contracts

Housing Management

Housing Management Services, including Estate Management, Lettings and Resident Involvement, Tenant Participation and Rent Arrears Management. Property Management including Planned and Responsive Repairs and Factoring. Development of Social Housing including purpose built complexes for people with particular needs

Welfare and Financial Advice

Providing tenancy support and welfare benefits advice through our Wider Role Program, and providing Financial Advice.

Freedom of Information and Downloads

The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities and Housing Associations (from 11 November 2019) to adopt and maintain a Guide to Information which complies with the Scottish Information Commissioner’s Model Publication Scheme, and publish information in accordance with that scheme.

In addition to this duty to publish, organisations must respond to the requests for information they receive, and help people who want to access information.

Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold.

To make it easier for you to find out about us, and the services we offer, we’ve included – in the section below – some important files. These files provide information about a number of things.

To help you find the document, or piece of information, you’re looking for, please refer to our guide to information document. Click the blue button below to view the document. If you have any questions, requests, or would like to make a complaint, please visit the form at the top right hand side of this page.

Downloads & Freedom of Information

Useful Contacts

  • Care & Repair Renfrewshire – provides free and confidential advice and practical assistance to people who are older or have disabilities and live in Renfrewshire or East Renfrewshire.
  • Homeswapper website – The UK’s leading mutual exchange website with over 500,000 tenants, looking to swap Council and Housing Association homes.
  • www.renfrewshire2023.com – Website that supports Renfrewshire’s community plan which is all about planning and achieving what we want for our communities by 2027 by making sure that the services provided by the council, the police, the health service and other public organisations meet the needs of Renfrewshire’s communities, residents and businesses.
  • Advice Works  Helpline – 0300 300 1238
  • Advice Works Drop-in Services – Erskine Library, Bridgewater Shopping Centre, Friday 9am – 11am
  • Renfrew Health Centre- Ferry Road, Wednesday & Thursday 1pm – 3pm
  • Citizens Advice Bureau – 45 George Street, Paisley – Tel: 0141 889 2121
  • Macmillan Cancer Support  – for financial information and advice for people living with cancer. Tel: 0808 808 0000

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