Enquiries, Requests and Complaints

Use the below form to make a general enquiry, register a complaint or to log a freedom of information request.

Further down the page, you’ll find our freedom of information (FOI) section which will help you find documents and downloads which relate to how we conduct our operations.

    Freedom of Information and Downloads

    The Freedom of Information (Scotland) Act 2002 (the Act) requires Scottish public authorities and Housing Associations (from 11 November 2019) to adopt and maintain a Guide to Information which complies with the Scottish Information Commissioner’s Model Publication Scheme, and publish information in accordance with that scheme.

    In addition to this duty to publish, organisations must respond to the requests for information they receive, and help people who want to access information.

    Alongside the Act, the Environmental Information (Scotland) Regulations 2004 (the EIRs) provide a separate right of access to the environmental information that we hold.

    To make it easier for you to find out about us, and the services we offer, we’ve included – in the section below – some important files. These files provide information about a number of things.

    To help you find the document, or piece of information, you’re looking for, please refer to our guide to information document. Click the blue button below to view the document. If you have any questions, requests, or would like to make a complaint, please visit the form at the top right hand side of this page.

    External Services and Links

    • Care & Repair Renfrewshire – provides free and confidential advice and practical assistance to people who are older or have disabilities and live in Renfrewshire or East Renfrewshire.
    • Homeswapper website – The UK’s leading mutual exchange website with over 500,000 tenants, looking to swap Council and Housing Association homes.
    • – Website that supports Renfrewshire’s community plan which is all about planning and achieving what we want for our communities by 2027 by making sure that the services provided by the council, the police, the health service and other public organisations meet the needs of Renfrewshire’s communities, residents and businesses.
    • Advice Works  Helpline – 0300 300 1238
    • Advice Works Drop-in Services – Erskine Library, Bridgewater Shopping Centre, Friday 9am – 11am
    • Renfrew Health Centre- Ferry Road, Wednesday & Thursday 1pm – 3pm
    • Citizens Advice Bureau – 45 George Street, Paisley – Tel: 0141 889 2121
    • Macmillan Cancer Support  – for financial information and advice for people living with cancer. Tel: 0808 808 0000

    Tel: 0141 812 2237

    6 Bridgewater Place
    PA8 7AA