8/1/2021- Repairs and Maintenance – Advice and News

Responsive Repairs – Scottish Government Tier 4 (Protection Level 4) restrictions

We regret to tell our customers that the Association is required to limit its repairs and maintenance activities following the introduction of stricter lockdown rules recently announced by the Scottish Government. These measures are required to help combat the upsurge in Covid-19 infection rates. Our services will be limited to the following activities until further notice:

- carrying out utility safety and functionality checks (electricity, gas, water, telephone, broadband)

- carrying out repairs and maintenance that would otherwise threaten the household’s health and safety

If you report repairs to us that are not within these categories we will record these and arrange to have them carried out when the lockdown restrictions permit them to be done. Unfortunately it’s not possible to say when this will be but it’s likely to be for several weeks. We will keep you advised via the website if there are any further changes made by the Scottish Government and we apologise for any inconvenience this may cause.

27/08/2020 COVID19 Impact on Housing Management Services - Update

We know that these are increasingly worrying and stressful times for customers and your family and friends. It’s important that you note that the same is true for our staff who are going through this pandemic with the same worries as everyone else. All our staff are working hard and as we are still in Stage 3 of the Scottish Governments routemap out of Covid19, we have had to adapt and continue to working from home, as best we can, to provide services to you.