Customer Services Assistant: Part Time
Responsible for Customer Service including Housing Services and Property Services

Hours of work: 14 hours per week (Thursday-Friday)
Grade: EVH Grade 4
Salary £25,755-£29,124 (Pro-rata)
Closing Date: 14th July 2025 at 12 noon

Bridgewater Housing Association is committed to delivering a high-quality, respectful, and supportive service to all our customers. As a Customer Services Assistant, you will play a vital role in ensuring every customer feels valued and well-supported at every point of contact to deliver a high quality of customer service.

Working within our dedicated Housing Services Team, you will be the first point of contact for many of our tenants and service users. You will be responsible for handling a wide range of enquiries, offering accurate information and support across key service areas including repairs, allocations, rent and tenancy management.

This is a fast-paced role that requires excellent customer service and call handling skills. You must be able to communicate effectively, both in writing and verbally, and work under pressure while maintaining accuracy. Strong administrative and IT skills, including a working knowledge of Microsoft Office and database systems, are essential.

You will also be expected to:

· Prioritise and manage your own workload efficiently to meet deadlines

· Demonstrate initiative and flexibility when dealing with customer queries

· Be willing to learn and apply knowledge across different housing service areas

· Work collaboratively with colleagues, service partners, and third-party agencies

As part of our integrated and customer-focused housing service, you will contribute to achieving Bridgewater’s strategic objectives, complying with legal and regulatory requirements, and upholding our values of respect, accountability, and continuous improvement.

We are looking for someone who shares our commitment to excellent service and who is ready to contribute positively to the community we serve.

Please find the job information and application pack below.