Estate Management

The term Estate Management covers many of the services we provide in our role as a landlord. Our Housing Services Team is your main point of contact and you can arrange to see them in person at our office. Please make an appointment to make sure that a staff member is available when you come in. Alternatively, we can visit you at home, or you can contact us through our online housing service MyBHA – www.

Looking After The Estate

We aim to ensure our estates are maintained to a high standard and inspect them every quarter. Tenants can request to attend these inspections and take an active role in caring for their neighbourhood. We regularly monitor the fabric and cleanliness of communal areas including stairs, bin stores, garages/lock-ups, parking areas and drying facilities and take appropriate remedial action to resolve any issues that may arise.

Close Cleaning

We operate a close cleaning contract in many of our blocks, for which residents are required to pay a service charge. We monitor this contract on a regular basis to ensure that the work is being carried out satisfactorily. We will carry out an annual satisfaction survey of this contract to obtain tenants views and to ensure a high level of service is being achieved.

Car Parking

Car parking spaces are available to tenants and their visitors in some of our developments. Since the number of spaces is limited it is not possible to allocate spaces for the sole use of specific tenants. Our car parks are provided for the sole use of parking private cars belonging to residents and their visitors. We will take appropriate measures to remove vehicles parked without authorisation (e.g. caravans, commercial vehicles) if they are causing a problem, or vehicles that have been abandoned in our car parks. Untaxed cars will be reported to Renfrewshire Council who have the authority to remove them. We will not allow major repair work on cars or other vehicles parked in car parks owned or managed by us. You must not park any kind of vehicle in your garden unless you have a proper driveway or our permission in writing.


We have garages in some of our areas. When these become available we will advertise them on our website and in our offices. We will give our tenants priority over non-tenants when allocating a garage and proximity to the garage will also be taken into consideration. Applicants who have a disability would also be given priority. There are no succession rights to garage leases. We will, however, give priority to spouses and co-habitees if the tenant dies and their partner wishes to continue with the lease.


If you have a garden, you are responsible for looking after it.

You must:

• Cut your grass regularly;

• Keep it free from rubbish;

• Make sure shrub beds and hedges do not become a nuisance to neighbours;

• Make sure that bonfires do not affect your neighbours or cause danger;

• Keep your gardens tidy.

If you are unable to look after your garden due to ill health or age you may be able to get assistance. We operate a limited free garden tidy scheme for tenants who meet the qualifying criteria. The service may also available for tenants who are medically unable to care for their garden. Applications forms are available from our office or you can apply on our MyBHA service